Usability Testing & User Experience
i. Explain how you conduct
I chose to take advantage of Google Forms to design our online student survey. To begin, I went to Google Forms, logged into my account, and then clicked the "+" symbol to create a new form.
For the purpose of collecting comments regarding the usability of our web platform, I devised a set of twenty questions. For instance, throughout the survey, students were questioned about their impressions of the platform, any problems they had, and how satisfied they were overall.
I changed the settings so that students may submit numerous answers, log in, and remain anonymous. I sent out an email and shared it on social media to all of the students once the form was complete, giving them a direct link to it. A Google Sheets spreadsheet was integrated into the form so that students' answers could be automatically collected as they filled it out.
Once I had a sufficient number of replies, I used the in-built features of Google Forms to analyse the data and find places where we might make improvements. I identified the platform's strong and weak points and developed a strategy to fix student complaints based on the comments they left.
To sum up, we wanted to know how students felt about our platform's usability, so we made a quick and easy online survey using Google Forms.
ii. Details of user
There is a big difference between the sexes on the FitLink app, with 64.3% of users being women and 35.7% being men. Several things can be blamed for this skew. To begin, marketing and branding. FitLink's ads might reach female students more, since they often put health and exercise first. Next is social influence. Students who are female are more likely to use social and community tools to get support and inspiration. Now, the product feature. The app's features, such as thorough health tracking and meal plans, may be more appealing to female students. Finally, Health Trends. Most of the time, female students are more likely to use exercise apps to set goals and track their progress. By learning more about this group, FitLink can improve its tactics to either better serve its current users or get more male students to sign up.
According to 14 respondents, 71.4% of FitLink app users are between the ages of 21 and 24, with 28.6% being between the ages of 17 and 20. This indicates a great appeal among college-aged students, particularly those in their final years of undergraduate or early graduate study. Several things may influence this distribution. Firstly. Health and fitness priorities. Older students (21-24) may have more established fitness routines and a stronger commitment to living a healthy lifestyle, making them more likely to utilise fitness apps. The following section is about independence and resources. Students aged 21 to 24 are often more self-sufficient, having more control over their schedules and maybe more financial resources to engage in health and fitness. Finally, Stress Management. As students move through college, they may seek effective stress management strategies and enhance their general well-being, turning to fitness applications like FitLink for help. Understanding these age-related preferences allows FitLink to customise its features and marketing efforts to better match the demands of its primary user base, potentially increasing engagement and happiness among student users.
iii. Link of Survey
iv. Finding
Picture 1: Statistics 1 – Age of respondents
According to 14 respondents, 71.4% of FitLink app users are between the ages of 21 and 24, with 28.6% being between the ages of 17 and 20. This indicates a great appeal among college-aged students, particularly those in their final years of undergraduate or early graduate study. Several things may influence this distribution. Firstly. Health and fitness priorities. Older students (21-24) may have more established fitness routines and a stronger commitment to living a healthy lifestyle, making them more likely to utilise fitness apps. The following section is about independence and resources. Students aged 21 to 24 are often more self-sufficient, having more control over their schedules and maybe more financial resources to engage in health and fitness. Finally, Stress Management. As students move through college, they may seek effective stress management strategies and enhance their general well-being, turning to fitness applications like FitLink for help. Understanding these age-related preferences allows FitLink to customise its features and marketing efforts to better match the demands of its primary user base, potentially increasing engagement and happiness among student users.
Picture 2: Statistics 2 – Gender of respondents
There is a big difference between the sexes on the FitLink app, with 64.3% of users being women and 35.7% being men. Several things can be blamed for this skew. To begin, marketing and branding. FitLink's ads might reach female students more, since they often put health and exercise first. Next is social influence. Students who are female are more likely to use social and community tools to get support and inspiration. Now, the product feature. The app's features, such as thorough health tracking and meal plans, may be more appealing to female students. Finally, Health Trends. Most of the time, female students are more likely to use exercise apps to set goals and track their progress. By learning more about this group, FitLink can improve its tactics to either better serve its current users or get more male students to sign up.
Picture 3: Statistics 3 – Navigation of user through the application/website
In Statistics 3, the chart illustrates that a significant portion of users, accounting for 57.1% of respondents, reported finding the application navigation to be easy. Additionally, 35.7% of the participants indicated that they found it slightly challenging to navigate, whereas 7.1% expressed that it was neither difficult nor easy for them. This data suggests that the majority of users perceived the navigation process as user-friendly. It is clear from the findings that a notable segment of the user base encountered minor difficulties with the app's navigation.
Picture 4: Statistics 4 – Difficulties using the application/website
Based on the data presented in statistics 4, it is evident that all respondents provided a negative response of "No" when using the application or website. This indicates a consistent finding among the participants and suggests that further investigation may be necessary to address potential issues with user experience or functionality within the platform.
Picture 5: Statistics 5 – Overall usability of application/website
According to the data gathered in Statistics 5, a clear majority of respondents, at 57.1%, reported that they found the overall usability of the application or website to be highly usable. In contrast, 42.9% of respondents indicated that while it was still usable, it fell slightly short of expectations. These results highlight a significant satisfaction rate with the usability of the platform among users, with a small proportion expressing room for improvement. Such insights can inform further developments and optimizations to enhance user experience and satisfaction with the application/website.
Picture 6: Statistics 6 – Instructions and labels of application/website clear/understandable
Above shows that statistics 6 states that a substantial majority of respondents, totaling 92.9%, indicated that they found the application/website to be highly clear and easily understandable. This implies that an overwhelming consensus of users experienced a high level of clarity while interacting with the platform. On the contrary, a small minority of 7.1% expressed a sense of being mildly uncertain or unclear regarding specific aspects within the application/website. This suggests that there is a scope for improvement in certain areas to cater to the needs of this specific user segment.
Picture 7: Statistics 7 – Completing tasks through the use of application/website
As shown above, two groups of respondents said that they were able to complete the tasks very quickly, with one group indicating they completed them slightly less quickly but still fast nonetheless. Another 14.3% felt that they finished their tasks in more or less the same amount of time. Additionally, a smaller percentage of respondents noted that their completion times were neither particularly fast nor notably slow, suggesting a more average performance across the tasks. This diverse range of responses highlights the variability in task completion speeds among the participants.
Picture 8: Statistics 8 – Satisfaction of overall experience of using application/website
In Statistics 8, it is said that 50% of respondents were very satisfied with the use of the application/website. Another 42.9% reported that they were merely satisfied, and 7.1% indicated that they were neutral about using the application/website. This data highlights a predominantly positive reception, with a significant majority expressing satisfaction to varying degrees, while a small minority remained indifferent. Such feedback suggests that while the application/website is generally well-received, there is still room for improvement to convert neutral users into satisfied ones and maintain the high satisfaction rate. Further analysis could provide deeper insights into the specific aspects that users appreciate or find lacking, guiding future enhancements and user experience optimizations.
Picture 9: Statistics 9 – application/website meeting the expectations
Based on statistics 9, all respondents answered with "Yes," indicating that the application/website does indeed meet their overall expectations when using it. This unanimous positive feedback suggests a high level of user satisfaction and implies that the application/website effectively addresses the needs and preferences of its users, providing a seamless and satisfactory experience.
Picture 10: Statistics 10 – visual appearance of application/website
In Statistics 10, a significant portion of respondents, amounting to 64.3%, indicated that it was mildly appealing but still quite appealing. Meanwhile, 28.6% of the respondents described it as very appealing, and the remaining 7.1% felt neutral about it. This distribution suggests a generally positive reception, with only a small fraction expressing a neutral stance.
Picture 11: Statistics 11 – recommending the application/website to others
According to statistics 11, respondents (64.3%) says that they would very likely recommend the application/website to others without a second thought. Another 28.6% says that they would recommend it to others but would think twice before doing so. The 7.1% of respondent says they would be neutral in recommending it to others.
Picture 12: Statistics 12 – feeling doing the use of application/website
Statistics 12 shows that 92.9% of respondents felt satisfied while using the application/website. On the other hand, 7.1% of them felt good while using it instead, indicating a generally positive reception overall, though with a small portion expressing a slightly different, yet still favorable, level of contentment.
Picture 13: Statistics 13 – easily find features
According to statistics 13, many respondents (64.3%) says it was very easy to find features they were looking for in the application/website. Another 21.4% and 14.3% says it was slightly difficult but still easy and was neutral regarding finding what they wanted.
Picture 14: Statistics 14 – redundant or unnecessary parts in application/website
In statistics 14, majority of respondents (57.1%) notes that most parts were necessary for the application/website. Another amount of respondents (35.7%) says that there were some parts of it that was unnecessary. With another 7.1% of respondents says yes.
Picture 15: Statistics 15 – intuitive of user interface of the application/website
Statistics 15 records that 57.1% of users said the user interface was very intuitive. The other two groups, which comprised 21.4% of users each, reported that the user interface was slightly less intuitive but still quite user-friendly, while the remaining group felt neutral about the user interface, indicating neither a particularly positive nor negative experience.
Picture 16: Statistics 16 – features or functions that were useful or helpful
According to statistics 16, multiple respondents had multiple different opinions on which area of the feature was useful to them. This variation in responses underscores that different users have distinct perspectives and priorities regarding how specific features can benefit them overall. Some users might find a particular feature crucial for enhancing their productivity, while others might prioritize it for improving user experience or streamlining their workflow. This diversity in opinions highlights the importance of considering a broad range of user needs and preferences when evaluating the usefulness of any given feature.
Picture 17: Statistics 17 – expectation of anything missing from application/website
Statistics 17 shows that mostly respondents did not find anything missing from the application/website. However, a few suggested integrating a voice recognition feature to better enhance the user experience and improve accessibility for a wider range of users. This feedback indicates that while the overall satisfaction is high, there is room for technological advancements to further meet the needs and preferences of the users.
Picture 18: Statistics 18 – Likes of the application/website
Statistics 18 says that many different respondents have their different areas of liking in the application/website as many will have different opinions of likings to which area they use more overall as well.
Picture 19: Statistics 19 – Dislikes about application/website
As statistics 19 states, the majority of respondents say they do not have anything against the application/website, indicating general satisfaction among users. However, a few respondents mention that they do not quite like certain areas of the application/website, pointing to specific aspects that may need improvement to enhance the overall user experience.
Picture 20: Statistics 20 – Improvements or additional features to application/website
Statistics 20 provides information indicating that, for the most part, respondents agree there is nothing else to add to the application/website. However, some did suggest that a few extra features or improvements could be beneficial. These suggestions included enhancing the user interface for better navigation, adding more detailed help sections or tutorials, and incorporating additional functionalities to improve overall user experience.
Picture 21: Statistics 21 – Overall Experience
In statistics 21, all of the respondents had a great overall experience using the application/website. This goes to show that it worked as intended and fulfilled most of the necessary areas of usages in the application/website for them to do their tasks completely.
Picture 22: Statistics 22 – Suggestions or comments
As in statistics 22, the suggestions and comments were not given due to the fulfilment of the application/website has in order to let the users complete the tasks that they wish to accomplish.
Findings summarization
Several important findings are derived from the thorough examination of different statistics related to user feedback on the application/website. To begin, ease of use and navigation. A large percentage of users are pleased with the platform's general usability, and the vast majority of users believe the application's navigation to be easy. Nevertheless, a few little issues have been brought to light, suggesting that there is space for improvement. Next, experience for the user. Overall, users are satisfied, which means the app or website delivers what they were hoping for in terms of easy use and meeting their expectations. Visual appeal, instruction clarity, and feature accessibility are a few areas that may use some enhancement, though. Thirdly, suggestions and contentment. There has been a lot of favourable feedback from users, as many of them are eager to suggest the app or website to others. Also, most people are quite satisfied, with only a small percentage being neutral or offering suggestions for improvement. And now, perceiving features. Users' differing views on the value of individual features reflect their various requirements and priorities. For better productivity, some features are must-haves, while others are highly prized for their impact on the user experience. Afterwards, we will discuss how to enhance certain aspects. There are several suggestions to improve the user interface and navigation, add more functions, and cater to unique user preferences like voice recognition, while overall satisfaction is good. In addition, comments point to places where people would like to see changes implemented. Overall, users are satisfied and the app/website lives up to their expectations, but there is room for improvement to make even better use of user input, cater to individual requirements, and keep things running smoothly.
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